Community/ Customer Relationship Manager

Job Title: Community/ Customer Relationship Manager

Location: Remote

Salary: N150,000 - N250,000

Expedier is a dynamic and fast-growing fintech company dedicated to delivering innovative financial solutions to individuals and businesses. We pride ourselves on creating customer- centric products and fostering strong, lasting relationships with our user community. We are seeking a passionate and results-driven Community/Customer Relationship Manager to join our team.

Responsibilities

Customer Relationship Management

 Develop and execute targeted email marketing campaigns to engage users and communicate product value.

 Analyze customer data to identify behavioral trends, track satisfaction metrics, and suggest data-driven improvements.

 Design and implement customer loyalty programs aimed at increasing customer lifetime value.

 Collaborate with cross-functional teams to address customer concerns and gather insights for product development and service enhancement.

Community Engagement

 Foster strong connections with Expedier’s user community via social media, online forums, and community platforms.

 Organize and host webinars, workshops, and other community-building events to promote engagement and knowledge sharing.

 Actively respond to community inquiries and feedback, and escalate issues where necessary to ensure resolution.

 Monitor and report on community sentiment, engagement metrics, and opportunities for improvement.

Job Requirement:

 2–3 years of experience in a community management or customer relationship role within the fintech or financial services industry.

 Strong understanding of CRM tools, customer journey mapping, and digital engagement strategies.

 Proven experience in designing and executing email campaigns and loyalty programs.

 Excellent written and verbal communication skills.

 Proactive, empathetic, and highly organized, with a customer-first mindset.

 Ability to analyze data, draw insights, and take strategic action.