Gifty
Call center agent
$7/hour
About me
I am an experienced Customer Service Representative with over five years of expertise in handling inquiries, resolving issues, and maintaining high service standards. With a background in finance and education, I excel in communication, organization, and problem-solving. I am passionate about delivering exceptional customer experiences and am now seeking a remote role where I can contribute to business success while working from Nigeria.
Work Experience
Cal center Agent
Safer Road Rescue
August 21, 2023
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Present
-Answer 60+ daily inbound calls, demonstrating empathy and assisting customers with vehicle breakdowns and accidents. -Coordinate dispatch requests with towing teams, reducing response time by 15%. -Collect accurate client information to improve service delivery and enhance overall client satisfaction. -Collaborate closely with the towing team, dispatchers, and other departments to streamline operations and improve customer satisfaction.
Customer Service Representative
Americatefl
December 5, 2022
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July 5, 2023
-Provided exceptional support through phone, chat, and email, achieving a client satisfaction rating of 90%. -Documented feedback and customer interactions to contribute to process improvements. -Scheduled team appointments, increasing operational efficiency by 10%.
Bank Teller
Zenith Bank Plc
March 12, 2018
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February 28, 2022
-Processed 100+ daily transactions with a 100% accuracy rate, ensuring smooth banking operations. -Balanced cash drawers daily, maintaining accurate financial records. -Provided information about bank products and services, increasing customer engagement by 10%. -Assisted customers with account inquiries and resolved issues effectively.
Education
B.Sc
Bachelor Degree
September 10, 2009
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September 25, 2013
