Driver Retention Officer

Job Title: Driver Retention Officer
Location: Lagos, Nigeria
Salary: Competitive
Industry: Mobility / Transport

Job Overview

We are looking for a Driver Retention Officer to join our Driver Management Team. We are seeking experienced professionals, preferably from Gokada, Moove, Bolt, Uber, or other mobility companies, who have a strong understanding of driver engagement, satisfaction, and retention strategies.

Key Responsibilities:

• Develop and implement strategies to improve driver retention and engagement.
• Act as the main point of contact for driver concerns, ensuring quick resolution of complaints.
• Monitor driver performance and provide support to improve service quality.
• Conduct regular check-ins and surveys to understand driver challenges and satisfaction levels.
• Collaborate with the driver onboarding and operations teams to ensure a seamless driver experience.
• Organize driver incentives, loyalty programs, and training sessions to enhance engagement.
• Maintain accurate records of driver activities, feedback, and retention metrics.

Job Requirement:

• 2+ years of experience in driver relations, fleet management, or operations in a mobility company (e.g., Moove, Gokada, Uber, Bolt, Opay).
• Strong interpersonal and communication skills to manage driver relationships effectively.
• Problem-solving ability with a focus on driver satisfaction and operational efficiency.
• Ability to analyze driver data and develop strategies to reduce churn.
• Experience in organizing driver engagement initiatives and incentive programs is a plus.

Why Join Us?

• Competitive salary and performance-based incentives.
• Opportunity to work in a fast-growing mobility company.
• A dynamic and supportive work environment.