Business Manager – Consumer Finance

Job Title: Business Manager – Consumer Finance

Location: Lekki Phase 1, Lagos

Salary: N800,000

Job Summary:
We are seeking a dynamic and results-driven Business Manager – Consumer Finance to lead the development, implementation, and management of our consumer finance operations. This role is responsible for driving business growth, optimizing financial solutions, and ensuring an excellent customer experience. The ideal candidate will possess strong leadership, analytical, and strategic skills to build and expand our consumer finance portfolio.

Key Responsibilities:

1. Strategic Planning and Business Growth
   • Develop and execute strategies to grow the consumer finance business, including loan products, credit services, and other financial offerings.
   • Identify and pursue new market opportunities, partnerships, and revenue streams.
   • Conduct competitive analysis and market research to stay ahead of industry trends.
2. Operational Management
   • Oversee day-to-day operations of the consumer finance department, ensuring smooth execution of financial products and services.
   • Ensure compliance with regulatory requirements and company policies.
   • Develop and monitor key performance indicators (KPIs) to measure operational success.
3. Financial Management
   • Manage the financial performance of the consumer finance unit, including budgeting, forecasting, and profitability analysis.
   • Drive credit risk management and ensure appropriate risk mitigation strategies are in place.
   • Collaborate with finance teams to manage loan disbursements, collections, and repayment processes effectively.
4. Team Leadership
   • Lead, motivate, and develop a high-performing team of professionals.
   • Foster a collaborative and innovative work environment that drives team success.
   • Conduct training programs to enhance staff knowledge and skills in consumer finance products.
5. Customer Engagement and Experience
   • Ensure the delivery of superior customer service and experience at all touchpoints.
   • Develop customer acquisition and retention strategies tailored to diverse customer needs.
   • Resolve escalated customer complaints and ensure timely follow-up.
6. Stakeholder Collaboration
   • Build strong relationships with internal teams, external partners, and regulators.
   • Partner with marketing teams to design campaigns promoting consumer finance products.
   • Collaborate with technology teams to drive digital transformation initiatives and improve operational efficiency.

Job Requirements:

• Bachelor’s degree in Business Administration, Finance, Economics, or a related field (MBA preferred).
• Proven experience (5+ years) in consumer finance, retail banking, or a related role.
• Strong leadership and people management skills with a track record of building high-performing teams.
• In-depth knowledge of consumer finance products, credit risk management, and financial regulations.
• Excellent strategic thinking, problem-solving, and decision-making abilities.
• Strong analytical skills and proficiency in financial modeling and data analysis tools.
• Exceptional communication and interpersonal skills for stakeholder engagement.
• Ability to adapt to a fast-paced, dynamic environment and drive innovative solutions.