Senior Customer Success Officer

Job Title: Senior Customer Success Officer

Location: Remote

Salary: N300,000 - N400,000

Job overview
We are seeking a highly motivated and customer-oriented individual to join our team as a Senior Customer Success Officer. The ideal candidate will have experience in fintech or banking and possess a growth mindset, forward-thinking attitude, and a strong tech-savvy skill set. The Senior Customer Success Officer will be responsible for providing exceptional customer support to our customers. This role requires working independently in a fast-paced environment, taking complete ownership of customer inquiries, and demonstrating leadership qualities.

Responsibilities:

• Provide excellent customer support and assistance to customers via phone, email, and other support channels
• Utilize organization CRM system to manage and track customer interactions
• Take complete ownership of customer inquiries, ensuring prompt and satisfactory resolutions
• Work independently and efficiently with minimal supervision
• Thrive in a fast-paced environment, managing multiple customer inquiries simultaneously
• Demonstrate dedication and willingness to put in extra effort to meet and exceed customer expectations
• Exhibit leadership qualities by assisting and guiding fellow team members
• Quickly grasp new technologies, processes, and systems related to customer support
• Display a growth mindset, always seeking opportunities for personal and professional development
• Be young and hungry, eager to prove themselves in a startup environment
• Show empathy towards customers and deliver personalised, customer-focused solutions
• Be a problem solver, capable of identifying and resolving customer issues effectively

Job Requirements:

• Bachelor's degree in a relevant field or equivalent work experience
• 5-7 years previous experience in customer support or related roles within fintech or banking
• Strong tech-savvy skills with proficiency in CRM systems and other support tools
• Ability to take complete ownership of customer inquiries and provide satisfactory resolutions
• Proven track record of working independently and efficiently in a fast-paced environment
• Dedication and willingness to go the extra mile to ensure customer satisfaction
• Demonstrated leadership skills, including the ability to assist and guide team members
• Fast learner with the ability to adapt quickly to new technologies and processes
• A startup mindset, eager to prove oneself in a dynamic and evolving environment
• Excellent empathy and customer-focused approach to problem-solving