Store Supervisor

Job Title: Store Supervisor

Location: Osapa London, Lagos

Salary: N150,000

Job Overview

We are seeking a motivated and experienced Supervisor to oversee daily store operations, ensure excellent customer service, and maintain a well-organized and efficient environment.

Responsibilities:

• Team Leadership: Supervise, mentor, and coordinate the activities of store staff, including cashiers, stockers, and customer service representatives.
• Customer Service: Ensure prompt and professional customer service to enhance customer satisfaction.
• Inventory Management: Oversee inventory levels, restocking of products, and timely reporting of low-stock items.
• Sales Performance: Monitor sales performance, ensure targets are met, and recommend strategies to improve sales and store performance.
• Store Operations: Ensure cleanliness, organization, and compliance with health and safety regulations throughout the store.
• Cash Handling: Monitor cashier activities, ensure accurate cash management, and resolve any discrepancies.
• Training: Assist in onboarding and training new employees, ensuring they understand store policies and procedures.
• Reporting: Prepare and submit daily or weekly reports on sales, staff performance, and inventory levels to management.
• Conflict Resolution: Address and resolve customer complaints and employee concerns professionally and promptly.
• Security Oversight: Monitor store security, preventing theft and ensuring the safety of staff and customers.

Job Requirement:

• Secondary School Certificate, HND, or Bachelor’s Degree in any field.
• 1-2 years of supervisory experience in retail, supermarket, or a similar environment.
• Strong leadership and interpersonal skills
• Excellent communication and problem-solving abilities.
• Ability to multitask and prioritize tasks effectively.
• Proficiency in basic computer applications (e.g., Microsoft Office).