Customer Service Representative
Job role insights
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Date posted
June 27, 2024
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Closing date
June 27, 2024
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Hiring location
Lagos
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Offered salary
Min:₦120,000/month
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Career level
Experienced
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Qualification
Bachelor Degree
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Experience
1 - 2 Years
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Quantity
1 person
Description
Job Title: Customer Service Representative
Industry: Fashion
Salary: N120,000
Location: Lekki phase 1
We are seeking a passionate and customer-focused individual to join our team as a Fashion Customer Service Representative. In this role, you will be responsible for ensuring an exceptional customer experience by providing personalized support, resolving inquiries, and fostering long-term relationships with our valued customers.
Key Responsibilities:
- Customer Engagement: Proactively engage with customers through various channels including email, phone calls, live chat, and social media to address inquiries, provide product information, and offer styling advice.
- Order Management: Assist customers with order placement, tracking, and processing returns or exchanges, ensuring a seamless shopping experience from start to finish.
- Problem Resolution: Effectively troubleshoot and resolve customer issues and concerns, demonstrating empathy and professionalism in every interaction.
- Product Knowledge: Develop a deep understanding of our product offerings, features, and benefits to accurately assist customers and make personalized recommendations based on their preferences.
- Feedback Collection: Gather feedback from customers regarding their shopping experience, product satisfaction, and areas for improvement, and communicate insights to relevant internal teams.
- Customer Advocacy: Serve as a dedicated advocate for our customers, championing their needs and feedback within the organization to drive continuous improvement and innovation.
- Relationship Building: Cultivate strong relationships with customers to enhance brand loyalty and encourage repeat purchases, utilizing customer relationship management (CRM) tools to track interactions and preferences.
- Collaboration: Collaborate cross-functionally with internal teams including Marketing, Sales, and Product Development to ensure alignment on customer needs and optimize the overall customer experience.
Qualifications:
- Bachelor’s degree in Fashion Merchandising, Marketing, Business Administration, or a related field.
- Ability to speak fluent English is highly required,
- Proven experience in customer service, preferably within the fashion industry.
- Exceptional communication skills with a friendly and approachable demeanor.
- Strong problem-solving abilities and the ability to remain calm under pressure.
- Passion for fashion and a keen eye for style trends.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Genuine commitment to providing outstanding customer service and exceeding customer expectations.
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